Returns & Exchanges
At Winans Coffee & Chocolate, we stand behind the quality of our handcrafted treats and premium roasts. If you are not completely satisfied with your purchase, please contact us within 14 days of receipt to arrange for a resolution.
Contact Customer Support
Reach out to our team via email or phone with your order number and a brief explanation of the issue with your coffee or chocolate.
Provide Documentation
For items damaged during transit or quality concerns, please include clear photographs of the product and packaging to help us improve our shipping process.
Review and Approval
Our quality assurance team will review your request; due to the perishable nature of food, we may offer a replacement or store credit rather than a physical return.
Resolution Delivery
Once approved, we will process your replacement shipment or issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing